airhelp Reviews
59 customer reviews
airhelp
airhelp, known for its books, electronics, and clothing, is rated 4.4 out of 5. The rating reflects how shoppers, readers, and tech enthusiasts view their experience with airhelp. Reviews of airhelp are verified before publication.
59 Reviews on airhelp
Received compensation I didn’t know I…
Received compensation I didn’t know I was owed. Easy to work with, good communication, and fast payment. High commission, but worth it.
Great Experience
Great Experience! We received the compensation. Thank you AirHelp!
Never use Airhelp
I had a flight delayed by more than 5 hours, so I decided to use AirHelp because I heard they were good at handling compensation claims. Unfortunately, my experience was the complete opposite. I submitted my claim and kept receiving automated emails saying they were “working on it.” I contacted them several times over the course of a full year, and every time the answers were vague. Out of pure frustration, I told them that if they couldn’t resolve my case, I would handle it myself. Only one month later, AirHelp suddenly told me that the airline had rejected my compensation. I didn’t trust that answer, so I filed the claim on my own — and in just 7 days the airline approved it and processed the refund. The airline even confirmed that the money was already sent to AirHelp and that I needed to contact them. AirHelp, on the other hand, says they “never received anything.” This is absolutely unacceptable. After waiting a year for nothing, getting contradictory information from both sides, and then having to do everything myself, I can confidently say this has been an insane and incredibly frustrating experience. I definitely do not recommend using AirHelp. View More
Surprisingly works
Honestly, I didn't expect anything back from using Airhelp. But I completed their forms and submitted the requirements, and after 2-3 months after I was surprised by the email saying that the payment is ready. View More
I didn’t do anything
I didn’t do anything, airhelp did everything and I just received my money.
Suspicious trearment. I will never use again.
When claim was approved by wizzair airline, the amount was 250 euros. Somehow this was changed to 200 euros. Never had a chance to see the original paperwork between airline and Airhelp and this gives a space to think that the original amount given for the claim was higher. Payment was quick. That was the only positive thing re using Airhelp. I will never use them again View More
We were refused compensation by Westjet…
We were refused compensation by Westjet twice and told not to contact them again, disgraceful, Airhelp stepped in and got us great compensation and very quickly, showing the airline was completely lying to us and treating us very badly after a horrible 9 hour delay , we are both over 70 regular flyers , this has been an education for sure thanks Airhelp , worth every penny and so easy . Highly recommended View More
I had a great experience
I had a great experience and communication with Ms. Rosa. She was wonderful and reassured me that everything will be fine. 5 stars for ms. Rosa.
very handful tool of supporting airline customers
very fast and organize how the management of the claim was made. Putting me inform every moment of the current status
AirHelp Made My Etihad Compensation Effortless!
I am thrilled to give AirHelp a genuine five-star rating. After a frustratingly long delay on a recent Etihad flight (over 3 hours, qualifying under EC 261), I debated trying to file a claim myself. Knowing how difficult airlines can make the process, I decided to use AirHelp, and I'm so glad I did. What they did well: 1. Zero-Hassle Process: The initial claim submission took less than five minutes on their website. I just entered my flight number and a few details, and AirHelp immediately confirmed I had a valid case. The ease of use was the biggest factor in my positive experience—I uploaded my documents, and that was it. 2. Expertise and Persistence: Dealing with a major carrier like Etihad requires persistent follow-up and knowledge of the legal frameworks (like EU261). AirHelp's team handled all the back-and-forth communication and legal arguments. There's no way I would have had the time or expertise to fight Etihad directly, especially when the claim initially seemed to stall. 3. Successful Outcome: The most important factor is the result. AirHelp successfully secured the full compensation amount for me. While the process took a few months (which is typical for an airline claim, and not AirHelp's fault), the communication was clear and consistent through their portal, keeping me updated until the payment hit my account. The "No Win, No Fee" model provides total peace of mind. Areas for Suggestion: The only slight improvement I could suggest is perhaps more frequent pro-active status updates via email, especially during the negotiation phase, but honestly, checking the online portal was simple enough. In summary, if you have a delayed or cancelled flight with Etihad or any other airline and don't want the stress of fighting for your rights, AirHelp is worth every penny of their commission. They delivered exactly what they promised! Highly, highly recommended. View More
Communication
Communication, transparency, and follow-up was quite good!
As promised; Fair and timely
As promised; quick resolution; timely payment; fair fee.
Fast and easy
Fast and easy
Airflight delay reclaim made very easy
Reclaim was made very easy, handling was swift
✈️ Flight Delay Compensation
✈️ Flight Delay Compensation – AIRHELP Experience My flight from Amsterdam to Cape Town was delayed, and someone recommended AIRHELP to me. I decided to give them a try, and within 2 months my claim was successfully paid out directly to my bank in Namibia. I can absolutely recommend this company—the process was smooth and effective. If only I had known about them sooner, as my daughter’s flight was delayed by 24 hours last year. View More
Fast efficient and excellent level
Fast efficient and excellent level Of service . Could not recommend Airhelp more highly - thank you
Very helpful
Very helpful
Professional and prompt service
Professional and prompt service
AirPayout needs major improvement!
AirHelp+ customer for nearly 3 years and now very disappointed. While the filing/payout process for the main claim guaranteed by Ec261 regulation did function, recently I also applied for the additional "fast payout" (AirPayout Insurance) for 1 cancelled and 1 significantly delayed flight. In both cases, the request was made within 28 days during the claiming process in the customer dashboard as NO dedicated email link was sent yet AirHelp claimed "this payment has expired because it was not claimed by you via your customer dashboard or the dedicated email link we sent informing you about the insurance payment." The greatest benefit of AirHelp WAS the simplicity of filing a claim/insurance with limited back and forth. Unfortunately my recent experiences have shown a significant decrease in quality which will likely result in the discontinuation of my AirHelp+ membership. View More
Amazing service and efficiency
Amazing service and efficiency ! Thank you so much !
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