airvpn Reviews
54 customer reviews
airvpn
airvpn, known for its books, electronics, and clothing, is rated 3.5 out of 5. The rating reflects how shoppers, readers, and tech enthusiasts view their experience with airvpn. Reviews of airvpn are verified before publication.
54 Reviews on airvpn
Excellent!
Fast, reliable, good value, lots of server locations to choose from. Easy to use with their Eddie software, which I use on Windows and Android. Or OpenVPN on my iPad (iOS). Been with them for about 3 years and can’t fault the service. View More
change of terms and conditions
AIR VPN is a good service but a little over priced. I have been with them years but the excellent referral system at least helped with the costs. But beware as of the 08/04 they have tor up the referral system and now you only get it for the first payment instead of for referral. This was not advertised to any customers, I guess now they are making money of our referrals they just want to be greedy and earn extra. I won't be doing any more referral or renewals once current subs run out. Rating is excellent for the service but poor for customer treatment. Alan View More
terms
terms and provacychange !!!
Very low quality
Very low quality, serious security issues and even worse customer service. If you like your privacy and your data security, do not touch. There are better VPN providers out there.
Easy to use and have a lot of servers, but not steady!
Easy to use and have a lot of servers. It's a pity that the connection is not steady!
The worst type of customer service attitude
I signed up for Air VPN in preference to one of the more well marketed providers as i liked the ethos and offering. Sadly this has been an appalling experience from beginning to end and I would strongly advise anyone to think twice about trusting these people. The customer service has been scandalous. Here are the facts, judge for yourself. (1) Sign up process was painless (2) Installation was pretty straightforward although not as guided as some but I expected that having read up on the offering (3) The stable version you instal is 2.18. Unfortunately this did not work as intended as the VPN constantly searched for IPv4 and continually disconnected (4) I asked for advice from Support and they replied reasonably quickly and told me to download and instal the beta version 2.19 (5) Sadly 2.19 did not play well with my Mac OSx Catalina system. The connection was unstable on ipv6 this time and again continually disconnected. What's more it wrote this to my DNS file "fde617a:7d20:149::1" plus another DNS address. Also it opened 2 VPN server connections at once in Holland and Germany. Also when the VPN was not running none of my apps would open. when the software was running I had no internet connection at all (6) A problem right? So I uploaded the log file to the "support" team and waited for their advice to fix it (7) What happened next was they made no attempt to fix the issue at al. They sent one email telling me I had a DNS problem and then cancelled my account. True they issued the refund immediately but think about it, their response to a new customer who was experiencing difficulty with their software was not to help, not to work the problem but to de-list the customer, put up the defensive wall and leave me with a system with no internet (7) In desperation I posted the problem on the Air VPN forums. One kind soul tried to help me get my connection back but then what did Air VPN customer "support" do - they banned me from the site. The reason "Spam lies and defamation" `I will leave i to the Trustpilot community to assess whether what I have set out above meets any of those descriptions Possibly my error (apart from signing up) was in frustration to say the software had trashed my Mac. That was an exaggeration borne of frustration, what it had done was wrote stuff to my DNS settings as shown above which after a lot of googling on my phone I realised I needed to just delete and the system came back I find their whole attitude incomprehensible. They had the log files, surely they could diagose the issue. No just ban the customer. They obviously knew the software had created a DNS problem, I told them I had no internet connection so what do they do - send me a website link. It took me 30 mins googling to suss out the issue and solution, these super tech savvy support team obviously couldn't be bothered. I understand if you don't want novice customers using the software that is technically beyond them so don't market it that way and if their reponse to customers experiencing problems with the software is not to help but simply ban them, then potential customers can draw their own conclusions as to how valued their custom is and how welcoming AVPN is . I'm sure if you are tech savvy this is decent software but I would counsel average customers to know what they are getting into and the attitude they will face if things don't run smoothly View More
Fast servers, competent people!
After almost three weeks of tests, the fastest VPN servers I found so far: constant 500+ Mbit/s from my fiber line. Competent customer service helped me with a complex setup of my FreeBSD workstation (but they do not release software for this system) and made me save a lot of time. Besides: low price, no logs policy, decent API and more importantly a nifty remote port forwarding support. They release good open source software, for Linux too, but not for FreeBSD. The app for Android is good. However, in Linux and Mac, strangely AirVPN offers two software lines, "Hummingbird Suite" and "Eddie". The first is fine and fast, while the second does its job, but is sluggish and affected by a questionable software design. So... if you have Linux or Mac and you try this VPN, make sure you run their "Suite" software and not their "Eddie". They also develop OpenVPN and their fork made OpenVPN 3 so much better (nice surprise). A remarkably good VPN service, and definitely the best I found for speed so far. View More
Enough to say from day one I have been…
Enough to say from day one I have been mightily impressed with AirVPN the service, the staff, and the forum, and a special mention for the customer service, that's fantastic. Software is open source. Very fast speed above 400 Mbps - not always but that's understandable. Good range of servers in Europe and North America. Need growth in Asia. View More
Unexpectedly pleasant surprise
Last year I was skeptical about AirVPN when a friend of mine recommended it, and I expected a mediocre service, because it is not well known, so I got one of their free access trials. After less than 2 days I fell in love with it and bought a longer plan. Never regretted it. Rock solid, steady and very fast connection, almost saturate my 300 Mbps fiber at all times, features rich software that is FOSS too. Perfect in my Linux, Android and Win 10 systems. Server status page is the coolest I've ever seen in any similar service. 5 stars! View More
Customer service makes the difference
Excellent speed from Italy (350-370 Mbps every day including weekends out of my 1 Gbps line in TIM) and steady connections. New 10 Gbps servers recently. I guess they have no congestion, never. Good / very good software for Linux and Android, easy to install and use. And yet what it strikes me most is the customer support. I had a problem last year I could not resolve, it made me become mad and it came out it was a problem on my side on Linux Ubuntu. Customer support replied in a few hours and was able to find the problem in MY system a couple of hours later, impressive. Other VPN customer support did not manage to find the problem. I am pleased they support Linux a lot. If the quality remains high as it is now, AirVPN will remain my first choice. View More
Two years never a problem
Starting my 3rd year with AirVPN. Never had a problem. 100% uptime and fast p2p. Unlike other VPN you can torrent on all servers. Been using AirVPN almost 24/7 mainly for p2p purposes. Reliable "Network Lock" prevents all leaks, tested. Very good price. Overall, excellent experience. View More
Quick and steady
My quick review of AirVPN after a month or so. PROS: stable connections high speed servers port forwarding (great for p2p and web servers) always up many connection tricks and modes to bypass blocks great community excellent Suite software documentation CONS: web site aesthetically outdated and looking ugly not many servers in Asia, only Japan and Singapore poorly and badly written Eddie software documentation (not a big deal if you run their other software Suite) Eddie software crashes sometimes after hours of usage in Linux (irrelevant if you run their other software suite) The good things broadly overweight the Cons. 5 stars anyway. View More
Good under every aspect
Good under every aspect. Killer features for me are fast torrent p2p on all servers, flexible port forwarding system, high performance in Japan and stable connections - I can remain connected for days with no breaks. Strongly recommended. View More
The Linux client of Airvpn is very…
The Linux client of Airvpn is very good. But the speed of airvpn has fallen behind compared to its competitors. It is difficult to get a speed of more than 200Mbps on airvpn, and it takes a long time to connect to the server. View More
Had issues with payment
Had issues with payment. Paid up already and my card was already charged the amount. My order was marked as pending for the last few hours. Sent in an email to enquire but there was no reply. I have decided to "cancel" my payment and hopefully receive my refund from this company. How can I trust a company if they cant even handle payments and accounts activation? They are basically unresponsive and it feels like I am getting scammed. Now I even doubt that I would be able to receive back the money spent. View More
Strong service
Blazingly fast especially with WireGuard that sustains more than 800 Mbps steadily. OpenVPN is supported as well, it's essential in restrictive network for example some hotels, when they block Wireguard. OpenVPN is slower than Wireguard but good speed too, more or less 500 Mbps on most servers. I like also that AirVPN doesn't ask for e-mail address, it's optional, and that some cryptos are accepted straight, with no intermediary in the middle. Software is open source, fast, efficient and offering a delicious retro look & feel. You have also the option to enable filters blocking trackers and adware. They can come handy and they are based on public effective block lists. Price is very competitive especially if you purchase 6 months or more. I am... VERY VERY HAPPY customer after 6 months and I am renewing for one more year today. I assign deserved 5 stars without hesitation. View More
My experience was great
My experience was great in the last two years. You won't regret getting it. Probably my favourite out of the ones I've used, great VPN, very fast servers, low price, Wireguard and Openvpn both available. View More
THEY SERVERS ARE JUST LOW PERFORMANCE REVIEW UPDATED SUMMER 2025 !!!
Hello world ! this italian vpn services is one of worst services around in internet talking of performance/speed. they have few 10 GBIT servers yes , but not enought powered to give performance and fast speed to all that ppl connected with theyr servers. they servers all at 1Gbps or just 2Gbps just are low servers quality. Tested 100% the best score not beaten archivied on theyr server is around 900 mbps using wireguard but in real life the speed of theyr about 200 servers are just ridicolous and not reliable. they not provide dedicated ip and 10 GBIT dedicated line to theyr customers :-( you will need to keep yourself in In the queue with fingers crossed to use a acceptable portion of they poors low quality 1Gbps servers line plus shared with others users. about disconects , yes they are present and frequent much more you may think. the only real true reason to keep active theyr service with an active subscription are the 20 port fowardable they offer and them at air vpn know this. so good price 20 ports foward BUT the more important thing the servers speed and performance just are a secondary thing to not say the last in Theyr priority order of the things. the only thing you will apreciate in theyr service will be theyr in most case knowledge to the argument you are talking ( i learned of ppl banned or fefunded for just asking ''something'' they don't like ) about but... but... with included a loong very loong wait time to get aswered. theyr open source windows app is original yes but seem possessed and do the more strange things in your system :-) at air vpn they will defend everytime the fact theyr servers work and your line have issues istead ...LOL TO FINISH: theyr jurisdiction is bad very very bad... one of worst !!! italy is know to not be so freedom abou internet t users rights and freedoms . the whole internet on italy is monitored in some way BY PARANOIC ENTITY and plus at the end they are not able to protect theyr networks from russian hackers attacks :-) CONCUSION: if i suggest this vpn services from italy ? NO AVOID IT IT HAVE BAD JURISDICTION AND POOR REALLY POOR SERVERS PERFORMANCE. TO BE SURE GET EXPRESS VPN OR NORD VPN... AVOID TORGUARD TOO THAT HAVE USA JURISDICION. ******************************************************** UPDATE 2024 - AS AUGUST ******************************************************** THEYR SERVER CRASH EVERYDAY AND YOU MUST CHANGE SERVER CONSTANTLY... THEYR SUPPORT IS JUST WITH BIBLIC TIMES OR JUST NO EXISTENT... THEY DELIBERATLY JUST INGNORE YOUR SUPPORT REQUEST. THEYR WIREGUARD SESSIONS ARE UNSTABLE WITH SO MANY RANDOM DISCONECTS. MANY FILE HOSTER LIKE RAPIDGATOR AND OTHERS ARE BLOCKING THEYR DIRTY IP'S THE JURISDICTION YOU KNOW THAT, JUST THE WORST OF THE WORST I THINK THEYR SERVERS ARE ATTACKED DAILY AND THIS REVEAL AND LET UNDERSTAND WHY THE BAD STABILITY OF THEYR SERVERS AND SERVICE. THEY SAY IN THEYR FORUM TOO THEY HAVE GREAT SERVERS AND SERVICES BUT ARE JUST BLA BLA BLA WITH ALMOST JUST 200 SERVERS AVAIABLE. AIR VPN IS BLOCKED ON ALMOST ALL THEYR SERVERS BY RAPIDGATOR: IMPORTANT !!! HERE A SCREENSHOT TRYING TO DOWNLOAD SOMETING WITH PREMIUM ACCOUNT: post image... B6ZVY1t1-Cattura UPDATE JULY 2025: how is airvpn in 2025? It always has too many negative points and these are the cons why you should avoid it: 1-) it is still a bad provider... it is like in 2024: servers of 20,2,1 GBIT all of low quality... they have servers that are not constant in terms of performance. 2-) their support: it goes in fits and starts, you open the ticket they answer you if they are not interested or like how the discussion evolves right they stop answering... View More
Slow speeds and all kind of errors and…
Slow speeds and all kind of errors and issues. My forwarded ports got deleted or changed and sometimes it shows connected but the IP is not changed. It has a very unstable behavior and the software is complicated and behaves unexpectedly, too. Pretty cheap but it's too much of a struggle. And the support is non-existent. I will no longer use it and change to something else View More
Best suited for technical people
I've been a user for over 2 years at this point. Personally I have no complaints but I can see how some people would (e.g. when technical assistance and hand-holding is wanted). If that's something you'll need - choose another provider. That's my impression. The servers are very stable, transparency is great. The location selection (countries) is limited due to very strict selection criteria where the legislation must not get in the way of privacy. Wireguard & OpenVPN support. Does not attempt to circumvent streaming services' VPN blocks. One thing to look out for is the recurring payments if you paid with Paypal. They do not appear on the website, only on Paypal's website. If you want to cancel/choose a different plan, you'll have to go through Paypal first to remove it. View More
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