InvisaWear Reviews
60 customer reviews
InvisaWear
InvisaWear, known for its books, electronics, and clothing, is rated 3 out of 5. The rating reflects how shoppers, readers, and tech enthusiasts view their experience with InvisaWear. Reviews of InvisaWear are verified before publication.
60 Reviews on InvisaWear
Time for a Wearable Safety Device
I knew that it was time to invest in a safety device as I live alone. But, I wanted a nice looking "piece of jewelry" device and needed it to work away from home when I am out and about. The Invisawear has been the answer. I pay to have it connected to ADT, which feels much safer. I now have one in silver and one in gold. When I don't want to wear it as a necklace, I will either wear it as a bracelet or attach it to my purse. I know it works because twice I have accidentally touched it, and both times, ADT immediately contacted me. The battery of both necklaces have lasted well over a year, so far. Customer Service has been helpful (even though there is no phone number to call) and the price point is excellent for a safety device. View More
They charged me twice by saying I…
They charged me twice by saying I clicked a box asking for an extra order (I was sure I didn’t) when trying to communicate to get a refund they tried to short hand me and it was hard to even talk to someone. I even had to reach out to them to get a confirmation they even received the return over 2 weeks after I sent it. I worked with Veronica the entire time and it was a horrible experience. I couldn’t imagine trying to get a hold of someone if there was an actual issue with the device. View More
This place is literally severance!
This place is literally severance! I have attempted to cancel my subscription 4 times & yet, I still receive my “thank you for your re-subscription payment! They are NEVER GOING TO STOP CHARGING YOUR ACCOUNT! It’s a SCAM!!!! AND PAY NO MIND TO THE AI RESPONSE from the company! nobody cares and they steal your money!!! SCAMMMMM! View More
This is a scam
This is a scam. The phone response is non-existent. You will be pressing the button but no one will call or check in.
Thank you for your response & assistance!
I will rebound with a 4 star for the customer service finally releasing me from the grip. This company is trying hard, and I apologize for my initial rev, however, that was the only recourse for closure. Best of lack as you pave forward! View More
I wanted to cancel the 2 year service…
I wanted to cancel the 2 year service plan but they don’t have a cancel option so they keep charging me 12$ every month. Terrible service. I emailed them and they won’t help me.
Ambiguous and sneaky sales tactics to trick people
I bought the necklace as a gift. It automatically put a subscription in the cart when I checked out, and I assumed it was just part of the purchase as a one time fee. I keep getting charged every month and they refused to cancel it when I emailed them. The website says you can cancel anytime so this is deceptive business practice and false advertising. View More
They sent a defective product…
They sent a defective product and won't give me a full refund. They're insisting on me paying a restock fee despite the product they sent me not working properly. Definitely seems like a scam at this point. A broken bracelet can't be restocked. I was super excited for this and am extremely disappointed in the experience. Editing to add that only after I posted this review did they actually help. Now they've sent me an email asking me to "update" my review. Absolutely not, people deserve to know what they're actually getting into when purchasing from this business! View More
This company is a scam and I’m starting…
This company is a scam and I’m starting a class action lawsuit.
Doesn't last long
It worked at first but it has been a couple years and it just stopped working....not very durable. Also for the amount of money I spent I personally don't think this has been worth it because it has to be connected to your phone via bluetooth and it needs wifi to send the text alert so if something happens with your phone it's useless. View More
Zero Customer Service Response
The actual product is fine but the customer service for this company is non-existent. I recommend other services if you'd like for anyone to actually talk to you. I ordered two necklaces for my wife and daughter. One necklace came with no necklace. Just a pendant and box. The other was fine. Invisawear has zero methods of customer contact outside of a single email address. You can't call them, you can't chat with them. All you can do is send them an email. So, I did; which got me an immediate auto-reply that they would contact me within 24 hours. That goes by silently. I followed up with another email and another 24 hours goes by silently. I look everywhere for some other way to contact this company but they don't exist outside of an email. It's funny how every review here has this company responding to email them to an email address they don't actually respond from. I wish I did more research before purchasing from a company with no customer service. I'll be filing a chargeback with my credit card company. Edit: They finally responded; but only after my negative review was posted. In their message, they claimed my support request was filtered into their spam folder. That doesn’t add up. I submitted the request through their official website form and received an auto-reply from their main inbox, confirming receipt. As someone who owns an IT firm, I can confidently say that autoresponders don’t reply to spam, don't filter internal e-mails from their POS system, and their eventual message contained no spam recovery flags. That explanation feels disingenuous. They also mentioned limited staffing as the reason for their lack of response. I understand not every company has a large support team, but it’s not a good look to make the consequences of internal staffing decisions the customer’s problem. If email is your only support channel, then it needs to work reliably. Silence, followed by a defensive explanation only after a public complaint, doesn’t inspire trust. While I sympathize with small teams, understaffing isn’t an excuse for silence, especially when the only method of contact is email. If you choose not to offer a phone number or live chat, then timely email support is the bare minimum. Poor staffing may explain a delay, but it doesn’t excuse complete inaccessibility. Based on this response, my rating will remain as it stands. Accountability should be the bare minimum in customer relations. View More
I purchased invisaware necklace…
I purchased invisaware necklace recieved 6/6/25 I have never been able to make work notified support 2 representatives called neither could help me. I want to send back but can not find were to send it. Now they tell me I can't cancel subscription and they want to charge me restocking fee pluse cost of shipment back to them and do not want to pay me for purchase price even with 30day garuntee I have been trying daily to get it to work. I believe it is fraudulent scam View More
New product received. Works no more than 10 ft from phone. Customer service ignoring me.
I received the waterproof wristband - a gift for my father who lives alone and needs something that stays with him due to recent health issues. With it advertised to work up to 30 ft from your phone means he's free to step away from his phone to use the restroom or shower safely. Upon setting it up, we found it only works approx 8-10 feet, from your phone. So you have to have both your phone and the wristband on you, which isn't helpful at least to us. We did not buy it to use the ADT/911 services so being forced to pay for the subscription (when all it's doing is using your phone via Bluetooth) already felt like a rip off but I was willing to do it bc it was what he needed otherwise. I know many people aren't happy w/ non-rechargeable battery but it's perfect for this purpose (he's not techy and wouldn't want to be bothered to remember to charge something...plus taking it off to charge means the risk of a health incident without it on..). The product did work as advertised as long as the phone is next to the product. And the wristband was comfortable/slim. But giving 1 star for poor customer service and item not working as advertised. I first tried it on a brand new Apple phone. Then paired it to my android phone with same result. When using any other Bluetooth device with my android, it goes strong through walls from one end of the house to the other. The issue is with invisawear not our phones. When submitting this issue to the company in hopes for a fix because I really want to keep it, I got a blanket response saying it's up to my phone's Bluetooth how far it works. They obviously did not read what I wrote them, considering I explained it wasn't just with 1 phone. I've responded asking for more help every day since (3 more messages) but no further response. At this point I'm seeking a full refund because not only does their product not work as advertised but if this is their customer service then I'm not struggling doing business with them as we continue to pay a monthly subscription to them...For what? View More
NOT good - returned product without using
returned product without using - my mom could not push the button. paid $129.99 - with my refund only receive $89.00 AND they continued to charge for the service when I asked all to be cancelled $19.99. NOT like their online refund states $10 restocking fee?? They billed me $40+19.99 = $59.99 MORE than just $10. BEWARE View More
Broke Extremely Fast
It was fine for the first few weeks. It broke shortly after. Very disappointing.
Unable to pair the charm to any device
Unable to pair the charm to any device. Customer service sent a replacement and exact same problem. You're supposed to trust this thing to possibly save your life and the charms won't even pair let alone be able to work in the instance of an emergency. Will be refunding or charging back in necessary. Quality control is a thing of the past. View More
This company is a complete scam
This company is a complete scam. Not only is the jewelry very bulky, not waterproof and non chargeable, but it resembles tacky costume jewelry. On top of that, if you wish to unsubscribe from their services, they keep directing you towards sending them an email , and once they reply, they keep trying to keep you on board by asking that you send them ANOTHER email stating why you are legitimately discontinuing their services. They don’t have a customer service number and they literally are keeping my information hostage until I pursue further action. This is a very regrettable purchase, and I’d steer completely clear from them. View More
What a scam this product is
What a scam this product is. This necklace and subscription is useless. My daughters phone has to be on her or near her for this necklace to work which defeats the entire purpose for this being for safety. The first thing a predator is going to do is ditch the phone leaving the necklace useless. Secondly, in my state, cell phones are now banned in schools so if there is a safety issue in the school, the necklace again is useless. Now I am locked into a 1 year contract for something that is of no use. the necklace should work without you having to have it next to your cell phone.... View More
I purchased through Good Morning…
I purchased through Good Morning America Deals and Steals. There was never a mention of a monthly fee. And the 6 month activation code was not included in my package. Their website is cumbersome and always takes you back to the purchase page when trying to reach them. I was told 6 free months of the monitoring only to be charged my second month. Have to go through several layers to try and cancel. View More
Not dependable
The charm is lovely although the chain was ridiculously long, to the point the charm was constantly lost inside my bra. The real problem, though, ia that any time I'm most likely to need the service - when traveling alone, when I'm away from home, or in a crowded scenario - the connection is lost or the device stops working. Every single time. What's the point? When I'm home it stays connected except in the night (???), so I have access to a phone or other people and it's not a big deal but it simply isn't usable when I'm statistically likely to need it. View More
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