jennibag Reviews
60 customer reviews
jennibag
jennibag, known for its books, electronics, and clothing, is rated 2.7 out of 5. The rating reflects how shoppers, readers, and tech enthusiasts view their experience with jennibag. Reviews of jennibag are verified before publication.
60 Reviews on jennibag
I was expecting the piece with rollers…
I was expecting the piece with rollers to be included. I’m 70 years old and carrying that bag for such distances in international airports (which are where I’ll be traveling) extremely difficult. I don’t think I can do it. View More
3 Week ship time for a duffel bag
UPDATE: I received my bag in time (3 weeks past order date because it ships from Singapore) but it will NOT take the place of a full-sized suitcase. It's another duffle carryon mixed with a garment bag. Not worth the $89.85. Asked to return since I already have a carryon and will need to use my full-size suitcase for my trip. I ordered the bag and paid $89.85 on 9/9/25 for a trip I'm taking on 9/26. I got a "your bag was shipped" I got a generic message that the bag was shipped, but No tracking since. I ordered direct from website!! View More
Buyer beware
Buyer beware - I never received my order and customer service isn’t responding to emails.
False Advertisement/Video editing
Your product is falsely advertised. All videos show a time lapse between packing in each section. When they show the bag at the 2nd level, zipped as a carry on, there is nothing in the garment bag (1st level). I repacked 4 TIMES and you cannot zipper at final packing (and the zippers are garbage, split instantly. Clothes in the garment bag immediately fall to the bottom, thus making that part too bulky to close the bag. I have received 2 customer service emails, which are clearly robotic, that i would be contacted by quality control I bought 2 bags and it was a waste of money. View More
Not worth the money.
The material feels cheap and why isn't there some way to lock the zippers closed?
I was expecting the piece with rollers… it has now been 6 days and I have not heard from Jennibag and I am leaving for my trip. I am now asking for a return label for this Jennibag with no wheels.
I was expecting the piece with rollers to be included. I’m am also 70 years old and carrying that bag for such distances in international airports (which are where I’ll be traveling) extremely difficult. I don’t think I can do it. I would like to know why it didn't come with the rollers as this is what I believed I was purchasing. Thank you View More
This package arrived in good condition
This package arrived in good condition
Customer service is slow and convoluted
The bag is nicely made and once I figured out how to lock the cart—it worked too. However, it held much less than I expected it to hold based upon the videos. I want to return it but I am two emails in without instructions on how I might do so. View More
Arrived with two spots/stains inside
Arrived with two spots/stains inside. Several area of the zippered areas arrived with sections of the teeth open. I've emailed with this information and asked for further instructions. Haven't heard anything yet 😕 View More
Negative stars
I wouldn’t even give one star but just like the entire experience, clearly your customer doest matter much after a purchase is made.
I love love love my jennibag
I love love love my jennibag, I have bragged about how much this bag holds and how neat everything is still in the bag is amazing that 2 of my friends went and bought their own. I will no longer check a bag again having my jennibag and a carry on. And on work trips no need to have both the jennibag will be my go to bag for now on! View More
I got my Jenni bag!!…
Ordered my bag and unfortunately there was a delay with delivery. I emailed customer support and they responded immediately and took extra care to ensure my bag arrived timely thereafter. I felt confident and relieved it was handled so professionally. I can’t wait to use!! View More
This bag is amazing
This bag is amazing! The material is durable, it’s really well made, and the amount of stuff I can pack in here… unbelievable. We’re doing 3 weeks in Italy and only want to do carry-on luggage. During a test pack, I was assured this bag will be perfect for our “dress up” clothes, shoes, and toiletries… and still leave room for bringing home some goodies. Grazie mille Jennibag! View More
Never buy from them!!
Never buy from them!!! I had initially ordered 2 bags without rollers. It took weeks to get them in but when I finally got them, I realized they would be to heavy to lug around an airport so I requested a return. I took videos of the product and sent still photos as requested. At the same time, I ordered 2 roller bags. They were ordered about a month before needing them and they arrived AFTER I left for my trip. They are literally laying in my foyer in the boxes unopened. I have sent numerous emails with photos requesting a return and all I get are generated emails back. It's like they were holding off so that the return deadline expires. I have tried to call to no avail so I'm stuck emailing only to now be ignored by them. I have 2 plain bags and 2 roller bags I want to return and absolutely no one will help me. TERRIBLE CUSTOMER SERVICE and have my money!!!! View More
Terrible quality bag
Terrible quality bag. Absolute junk material. Not an honest return policy. They don’t honor it. I’ve been waiting for over a month for a review of my return request.
There are many bags out there and I did…
There are many bags out there and I did look at them all. My friend ordered a similar one and was disappointed due to the smell when the box was opened. When I ordered I didn’t know what to expect ordering from a Facebook ad does scare me I have been burned before. I placed my order and immediately got a confirmation. 1st good sign. Then I waited about a week and the shipping information had not changed. Being skeptical I emailed customer service and within a very short time less than a day I received an answer and not an automatic reply a real person Liz! I was given exactly where my package was and what happened next. I waited another few days asked for an update I was told it was with my postal carrier. I was given the 800 number for my postal office. Liz did not have to provide me with that but she did. Liz asked I let her know when my bag arrived. I was going to call the post office the next day but it arrived that night! I opened my bag absolutely loved the teal color. The material is durable with heavy duty zippers. To my surprise it also came with 3 organizer cubes and a waterproof bag. I immediately had to figure it out how it worked. I put some clothes in the bottom compartment that looks like a garment bag and zipped it up to figure out how much room I was really going to have.. well I had a lot amazes me why it took so long for someone to figure this concept out. If I had to do it all over again I have no doubt that I would order another bag based on two factors 1. Quality 2. Customer service a real person!! Thank you Jennings cannot wait to go away! Dawn H View More
Great storage capabilities!!
I love how you can really pack a LOT of items in this bag! I was expecting the "garment" part of the bag to be a little longer to fit a dress, however, I was able to work it out with everything else I needed to pack! I'm extremely excited to not have to check a bag at the airport! Highly recommend! View More
Love this bag!!
Love this bag!!! And customer service is excellent! They were efficient, on time and very communicative I was worried about the delivery of my bag. Fabulous company.!
Beautiful product
Beautiful product! I only wish you had included the pictures of how to pack, etc. that you have in the advertisements. I can look those up but it would have been nice to have a paper copy. But I can't wait to use it! View More
ONLY INTERESTED IN SALES
Ordered this roller bag but didn’t get here on time for my vacation. I did get the expedited delivery credit but upon return had a series of medical problems and wasn’t able to use the bag but once nearing the 60day limit. Regardless of NUMEROUS emails, never received an address to which to return the bag until I went tonUPS who provided address. Returned with tracking number but still no confirmation. Will go thru credit company instead due to lack of cooperation and ZILCH customer service. It appears only INTERESTEDNIN SALES not returns. View More
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