rockbros Reviews
12 customer reviews
rockbros
rockbros, known for its books, electronics, and clothing, is rated 3.3 out of 5. The rating reflects how shoppers, readers, and tech enthusiasts view their experience with rockbros. Reviews of rockbros are verified before publication.
12 Reviews on rockbros
Glasses received are really good
Glasses received are really good. I initially had an issue with my order, but it was dealt with very quickly. Great customer service (thanks Johnny).
Very Poor Customer Service Response
I ordered a kickstand for a mountain bike and recieved notice through USPS Tracking that the shipment had been lost or damaged and could not be delivered. I contacted Rockbros 7 times at three different customer service emails (us@rockbrosusa, service@rockbrosbike, info@rockbrosusa), and messaged them on Facebook. No response. Silence. All I want is confirmation that a replacement is being shipped immediately and Rockbros has not so much as acknowledged I exist. View More
Took a while but rock bros made…
Took a while but rock bros made everything right, love my bike seat.
Great support and stand behind each product
Rockbros have really very good quality products from tail lights, cycling caps, air pumps, cycling professional glasses, clothes, bike bags and bike computers. Not only that but when something for some reason does not work as intended they find a solution right away, so purchase their products for me is a piece of mind and sure i will be satisfied with their performance. I truly recommend this brand. View More
Replacement guarantee
I purchased the pump last October and didn't have need to use it until I had a flat in May 2025. After sending in a request for a replacement pump and after a couple of messages back and forth, I received a replacement. Apparently the pump was faulty and the replacement was honored, View More
Sent in a return over a month ago after…
Sent in a return over a month ago after fighting with the company just to get commo going and get a return slip. So far, no refund. Pretty sure I got scammed.
ROCKBROS rocks!
I ordered and received a ROCKBROS 1/4-Inch Ratchet Socket Wrench Set 2.5-8mm Allen Hex Torx Sockets. Unfortunately the 6mm Allen Hex was not included in the package. Instead of sending the missing hex, Rockbros send a whole new set! It was beyond expectation. I will continue to buy their products. View More
incomplete orders, long shipping times, bad comms.
I thought Rockbros was a trustworthy company, but my experience has been terrible. I specifically orderd from them, because they promised 3-4 day shipping time, as i needed last minute items for my trip. My order was not processed until 5 days later and it took 14 days to arrive, thus not being able to actually go through with my planned trip. Moreover, 4 out of 6 items were missing from the order. Do not rely on rockbros to deliver any kind of decent service. never again. View More
Rockbros sell photo chromic cycling…
Rockbros sell photo chromic cycling glasses that include myopic frame insert. This allows prescription bifocals to be added, at a cost that well exceeds the glasses package. The myopic frame is not fit for purpose and breaks easily, making the whole package unusable. I have asked that they include several pairs of myopic frames, five, in each package. As they break you could attempt to fit the bifocal lenses into the next pair, anon, hopefully enabling them to last for the 2 year warranty duration. My myopic frames broke after a few months. I have been chasing Rockbros to provide this solution. No response yet. So I would advise you do not purchase their glasses until resolved. I will report back with an update, if any, shortly. View More
i l.o.v.e. it so good
i love riding my bike Rockbros bags are so useful i use it a lot its quality is good
I ordered some gloves and never got…
I ordered some gloves and never got them. It showed on the shop app that it was delivered, but it never came to my house. This took about 6 weeks from the time of my order placement. They don't tell you it's coming from China, and put US after their name, to fool you. In the end I was able to get a refund and they told me they had some other orders being shipped to wrong addresses. My biggest issue is that it took 6 weeks to be sent out. Who needs that? View More
Missing Refund fo Bicycle Seat
I ordered a seat and seat bag for $63.98. They said the return policy was 30 days. I returned both items in one package way within 30 days.They refunded me $26.99 for the Bike seat bag but no refund for $36.99 for the seat. They said the warehouse may have missed recording my returned seat. 10/24/2025. I have emailed them every day and dead silence on their end. Not happy with RockBros. I will continue to email them for a thousand days until I get a response…Until I hear from RockBros, I will never use them again….Well I am revising my review. RockBros finally came through with my $36.99! after a long and tedious experience. . View More
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