go car rental Reviews
59 customer reviews
go car rental
go car rental, known for its books, electronics, and clothing, is rated 4.2 out of 5. The rating reflects how shoppers, readers, and tech enthusiasts view their experience with go car rental. Reviews of go car rental are verified before publication.
59 Reviews on go car rental
Terrible experience
I was extremely unhappy with the experience I had with your company. I rented a car through Guide to Iceland for July 12 through 22, 2023. When my wife and I arrived at the airport on July 12, 2023, we did not get any instruction for where to pick up my car. I asked at the airport information desk, and I was told by a young lady just to wait there and someone would come and pick us up. We patiently waited for one hour and no one showed up. I tried to call them more than 10 times, and no one answered the phone. I kept asking the young lady at the information desk to see if that was the right place to wait, and she told me that she was absolutely certain that was the place to wait. Finally, I asked their supervisor, and she was able to reach them through the phone number she had. She was told that I should wait at the meeting point instead of the information desk area. She also said that the information desk area was the place to wait before and it was moved it to the meeting point. This was never communicated to the information desk! More than 2 hours after our arrival, we finally were picked up by their shuttle. When we arrived at their company, I asked their staff why no one answered my phone call, and I was told that they were too busy. However, I neither saw a lot of customers nor a long line of waiting. This whole thing could have been avoided if someone had answered my phone call! We lost more than 2 hours of our precious time and missed our planed tour. When I got the car, I checked it very carefully to make sure that I recorded all the previous damages to the car and took some pictures of the body. I did not notice any windshield damage from outside. After I started driving, I noticed a small dot at the lower left part of the windshield. This dot was more visible from inside the car. I did not think that was a big deal at the time, so I did not take any action. Sometimes in the afternoon, I noticed that the small dot started to crack and slowly expended. After I reached my hotel, it was very visible, so I took a picture of it. When I returned my car, I reported this situation to their representative, and he insisted that I had to pay for it. We did not have time to argue with him because we had to catch our flight. We had to pay your company more than $1,500 so we could catch our flight back to the US. I don't believe that it is fair to charge me for the damage since the damage was there before I rented the car. It was simply getting more visible after I rented it. The price of $1,500 to replace a windshield is ridiculously high even in Iceland. I contacted them and asked them for a refund and it was denied of cause. Stay away from this company. View More
We paid double the price for a car we did not even get. The car sucked and the advertising is misleading.
We rented a Renault Clio and got a Hyundai instead. Pricewise it is around the same thing, but we rented a manual car for a reason. Instead they just decided to switch it up with an automatic. No message or anything, just decided it for us. The car was NOT cleaned and the tank was 1/4 full, but the guy at the desk was sweet and said they would not make a problem if the car was returned with a 1/4 full tank either. He mentioned to clean big trash inside the car before returning it, but that dust etc would be cleaned by a crew, which makes me wonder why our car, which we rented MONTHS before this day, was not available and the replacement car was not even cleaned on the outside. Literally all pictures we would take from out the window focussed on the dirt and not the landscape, so we had to clean the car ourselves. The car had malfunctioning cruise control, as it would have wrong speed limits or would still drive faster than it's own speed limit when going downhill. Say the limit according to cruise control is 90, the car downhill would go 96 still. Useless if you ask me. If you would drive through water or at random other moments the car randomly excellerated as well. Then there was some steer assist or lane assist. We could NOT turn it off. Whenever passing another car, or going past roadwork, we would have to switch lanes, but the steer would force back right away. This is dangerous because then we would need to force back even harder to cross the line. Sometimes the Lane assist even followed a crack in the road instead of the white line, making it even more dangerous. Obviously we wanted to turn it off, but that was not even possible. This steer assistant would sometimes randomly steer a lot in a direction if we drove slightly too close to a white line. I am not talking about a slight correction, no, a full turn that caused us to drive to the other white line with speed, creating even more dangerous situations. The car would give notifications of the tyre pressure being too low when nothing would be wrong, even after resetting it multiple times. The notification popped up every 5 minutes for a whole day of driving. We had to stop so often and check the tyres, just to find that nothing is wrong. Would have loved to use a gauge like advised, but there were no tools that would help you in case of an emergency in the car. So a tip for travellers: bring your own things, because there will not be any in the car to help you. The day after the pressure suddenly was fine again. Never got the notification. My guess is the sensor is damaged as the tyres are fine. The car would give notifications that both hands need to be on the steer when both hands ARE on the steer. But when someone actually lets their hands off the steer, the annoying beeping notification is nowhere to be heard. Now the part that really sucked besides the stupid car: the advertisement of the FWD-cars. It is advertised these cars are NOT ALLOWED on F-roads, so we planned our whole vacation on this advertisement, taking routes that had not one single F-road on it. People on the internet said the road to Gjaín is not an F-road but feels like one, so i mailed the company asking if we were allowed to drive there, as it was not mentioned. Never got a reply, so we drove there anyway. Here is the stupid part: ON THE CAR ITSELF is a sticker that says: 'This car is not allowed on F-roads AND Route 35, (and some other routes). NOWHERE IS THIS ADVERTISED WHEN RENTING!!! It is mentioned somewhere in the terms and conditions on the website somewhere in between all other terms and conditions, BUT NOWHERE did it say this when we rented the Renault Clio. As we were not allowed on Route 35, we could no longer visit Geysir and Strokkur, or we would risk a 250 euro fine for taking the car where it is not allowed. This was really REALLY one of the main reasons why we would not recommend GoCarRentalIceland to anyone else. The thing is: we rented our Renault 4 or maybe even 5 months before the actual vacation to be sure to get this car. In the end we get a different one that is nothing alike. We paid almost 1000 euro as we rented it in time, but of you look at last minute car deals the price per day is like 50 euro's. So basically we paid double the price for something we did not get. So not only do they give you the wrong car, no matter how early you rent it, they also give you a stupid car and make you pay double for something you're not even getting. I dont understand why they dont reservate the car when they see someone paid to rent it at a certain time. Really disappointing experience for us and hopefully a warning for people who are having doubts. View More
Improper Charge and Paid Assistance during Car Rental
On April 9th, whilst traveling along road nr 1, we encountered an extremely dangerous situation due to poor driving by another vehicle which forced us to swerve and unfortunately resulted in our car becoming stuck in the snow. The situation was alarming and, in addition to the stress caused by the incident, we were left in an extremely vulnerable situation. To our surprise and disappointment, when we sought assistance from GO Car Rentals, we were told that we would be charged around €500 for assistance. So, to start the process was 12,500 ISK, and then 85600 ISK for the assistance to come. This situation is completely unacceptable, especially considering that we were only assisted after making the required payment. I emphasize that during our trip, we followed all necessary precautions, avoiding F-roads and closed roads, demonstrating our commitment to safety. Additionally, we opted for premium + insurance as a precautionary measure to deal with eventualities during our trip. However, we were surprised by this undue charge, which profoundly damaged our experience during the trip. I would like to point out that as consumers we expected a higher level of customer service and support in times of need. However, we were left destitute and saddled with a significant additional expense, which profoundly detracted from our experience during the trip. View More
Outstanding service. Now this is the company I should have…
Now this is the company I should have gone to for outstanding service. I had actually pre-booked a hire car with another company and requested to pick up the car from the town centre. On all emails from the other company there was no address My husband and I decided to walk the 30 mins to where we thought was the office only to arrive and find that we were completely in the wrong place at a different hire company. They couldn't have been more helpful and actually took us in their car to a different hire car company. Icelandic people are amazing, friendly and helpful. This holiday is definitely one of the best I have ever had and this act of kindness reinforces my feelings to Iceland and it's wonderful people. Thank you!! View More
Document everything
Rented a car from them, their pickup didn't work, someone had to come in give me the keys... they gave me a car with an almost empty gas tank and which required service in 1500 kilometers, where I was renting it for 2 full weeks and the remaining kilometers were 0 long before I had to give them back the car. Then they said that I did not return their car with an almost full tank, which they didn't give to me in the first place and charged a fee. Take photos of everything! View More
Absolutely solid experience
Absolutely solid experience. Enjoyed the car we got - 9 passenger VW Caravelle, AWD Diesel Automatic. I rented earlier than my trip and saw some things about my rental “order” a few days before pickup as I was preparing to arrive in Iceland. I went ahead to confirm that I got what I wanted via email. They were not good in replying to emails. As an example, I had an insurance plan called “Premium+” but the website had silver, gold, platinum. I paid more for premium plus and the site didn't (easily or at all) indicate what my plan included or not. I also found when I was seeing if my rental cost was still the same - and it was then cheaper - so via email if I could get the difference back. That one did get an email reply asking me to take screenshots and send and they would work it. I wasn’t thinking about screenshots when I saw the difference, so that was a missed opportunity since my availability to see all this was while I was somewhere on a ship - so future note :take screenshots in the future! In my group, my peer got an email about getting picked up at the cruise terminal, but I did not get that, but I jumped into the same pickup van as opposed to riding a scooter or city bus. I don’t know why I wasn’t contacted for a pickup - but I write this solely to let you know that they will pick you up at the cruise terminal. next - this is an off airport rental company- so you save a few bucks (or more) because of this. At Keflavik - maybe 5-10 min off airport and they shuttle you back. No biggie but on my rental I didn’t know that many other rental companies are right on airport property. Finally - I’m writing a few “prep the battlespace” things for you all to consider. Not bad at all just sharing my experience. The people were very pleasant in person and very helpful. This was a good car rental place. Better communication can make them great in my book (and I rent a few times a month) View More
We rented a Dacia Duster for a week in…
We rented a Dacia Duster for a week in Iceland. We were very pleased with the service at Go Rental: the car was ready on time, the checkin process was smooth and although the car had about 90K on the odometer, it was in perfect order. Highly recommended! View More
Great experience, just make sure you know where to pick up the shuttle when you arrive at Keflavik.
We had an overall excellent experience with Go Car Rental. The staff was great, and the company provided excellent resources on driving in Iceland, parking fees, and other info. Smooth dropoff and shuttle to the airport. Our only glitch was when we arrived; the email we got with instructions on where to pick up the shuttle had an incorrect illustration and was overall very confusing. We couldn't find the Meeting Point but when we called, got assistance quickly even though it was 5am. View More
Excellent experience with this company
Excellent experience with this company. Always available on the phone, I called 2 times and they helped me. A few hours before pickup they sent me an access code for self pickup because we had landed in the middle of the night. The car (Subaru XV) was clean at pickup and without any issues throughout the 9 days of the rental. My credit card was not charged for any reservation, so I paid exactly the amount that was predetermined. Returning the car was also very easy, I just had to put the keys in the box outside the office. I am sad that I did not see any employee of this excellent company. I can fully recommend hiring a car from this company. View More
Great communication
Great communication, everything as described
Good experience with renting jeep as…
Good experience with renting jeep as straight forward and quick .. likewise return was efficient
Remember to give all inforamtion, even if it is not marked wit an * in the form
We rented a Duster from Go Car rental in September 2024. The car worked great, and the company was legit and the personnel we met were welcoming and professional. The problem was that we had opted for only key retrieving from the airport with no need to go to the actual office and the car should have been at our disposal when we arrived at Keflavik airport. This was, however, not the case. It turned out that we should have given our address in the online check in that we did in advance for the airport pick up of the car. Also, there was no place for giving the details for the second driver in the online check-in that was included in our platinum deal, but we had to email this information separately, which was a bit of a hassle. Also, there is a question in the hiring form that asks for “drivers’ license” but no idea what this question refers to. So, remember to give all the details even if they are not marked with an asterisk if opting for airport pick up of the vehicle. View More
Overall great experience, the key drop off was a bit unclear though
The booking process was extremely smooth. The self service key pick up was explained in details in an e-mail which greatly helped. The self service key drop off was a bit of a challenge only because there was no e-mail to explain how and where to drop the keys. I guessed it would be same process but unsure where to park, would we need to leave the same key locker room or elsewhere. It wasn’t clear and caused a bit of stress for me. Otherwise all good. View More
Good car, service and friendly people
The car we got Dacia duster did miss a beat. Very comfortable for both of us. Manual transmission and 4x4 is also very handy when we were up in theountains in the north. The pick up was a little late to bring us from airport to the depot admittedly it was late Sunday 6:45pm and they were a little short staffed. However the return was a breeze and we were at the check-in counter in less than 15 min. I would recommend and use them again. We had the car for 9 days. The diesel engine was powerful and torque. View More
Efficient service
We arranged car hire online, and everything was clear on the website regarding charges and insurance cover. The pick up in Reykjavik was efficient and the car was well presented. Very pleased with the service and would have no hesitation in using Go Rentals again. View More
Good service
Staff kind!!! Good vehicle!!! Good prices!!! Shuttle service!!! What else you need???
Awesome Rental Service
Car condition and the equipments provides were top notch. Very easy to pick and drop cars with self-service facility. Good customer service and timely responses to queries. May be some instructions pamphlet for using Wi-Fi would help in the car. View More
Fab experience, would recommend.
Fab experience! Really quick and easy self service, so close to the airport and we loved the Suzuki Jimny, perfect for exploring Iceland.
dissapointed
I orderd Suzuki Vitara, allowed on F roads. They confirmed "or similar" and gave me Suzuki Cross with the sticker inside "Not allowed on F roads". It definitely is NOT similar. And it was important to my plans. The website doesn't allow you to enter second driver for whom you'd already paid. No basic information on using rented modem and on the car itself. I paid for expensive Platinum 0 excess insurance, but it doesn't cover MANY things that obviosly can happen, e.g. collision with animal, or when stones are thrown up, striking the vehicle‘s underside during driving. ANd you have to authorise them in advance to charge your car withoit limit ! View More
Great service of rental cars
Great service of rental cars. Communications by Go Car have been punctual and usefull and everything go fine. Unlikely I didn't pay a park during the holiday, but at the moment of the return they told me and let me pay the fine, so always check if in the parking area there are signs that inform that you need to pay. View More
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