wuben light Reviews
60 customer reviews
wuben light
wuben light, known for its books, electronics, and clothing, is rated 2.7 out of 5. The rating reflects how shoppers, readers, and tech enthusiasts view their experience with wuben light. Reviews of wuben light are verified before publication.
60 Reviews on wuben light
Seems i paid 80$ for 2 lights and a…
Seems i paid 80$ for 2 lights and a junk lanyard and whistle. They don't explain that Surprise 3 and Surprise 4 are options not quantities. So I got Surprise 4 paid 80$ and got 2 meh flashlight of iffy quality guess that's the surprise I got. View More
Do not buy a suprise box
Do not buy a suprise box! It promises between 1-4 flashlights and the lowest value box is 29.99. All boxes promise discounts of up to 62%. I received 1 flashlight worth 9.90! Bit of a scam really.
No extra battery on E7 extended battery pack
Bought E7 headlamp with headband and extended battery. But they only give you the battery extention case, without the bigger battery itself. I had to buy ir myself and this is ~15-20€ more. So you end up paying around 30€ just for extention. The headlamp itself is pretty solid, has good luminence, good magnet, not sure how long it will work for me, but for now its solid. View More
Huben H1 warranty/customer service
I've owned a Wuben H1 since '21, and it served me well during a 20 month long bicycle tour that I did from '21 to '23. However, a few months ago my Wuben H1 suddenly stopped working entirely, after which I contacted the customer support. Even though the website states that I am entitled to a 5 year warranty period provided I register my product (which I did), the customer support told me: "because you placed the order on other WUBEN platforms, we cannot check your order or provide after-sales service". As far as I can tell, this supposed requirement is nowhere stated on the website, and doesn't make any sense regardless. After I then provided them with more details and videos concerning the product issue I was facing, I didn't receive any further reply. Needles to say, I'm very displeased with this kind of customer service. View More
Bad business fake tracking number
They gave me a fake tracking number. At first it worked then it started saying on the 17 website it wasn't valid. Then usps. Took the tracking off their website and it says that they are still waiting for package but it's not on my dashboard. It's been a nightmare going back and forward. With these people. Buyer beware. I've seen online were people wait over a year and they get nothing on 200 plus orders. This company sucks. Luckily for me I just got robbed for 20 plus dollars for a G5 View More
No communication no product
No communication. Weeks of no tracking number. Maybe better luck buying from amazon? Idk I wouldn’t. I’ll get my money back
Nightmare Customer Service Experience
I bought an X2 Pro in January. Despite numerous email exchanges with the Wuben Customer Service team my torch hasn't even shipped. The torches may be good, I'll never know, but the CS team is worse than useless. View More
Expensive product which only lasted for…
Expensive product which only lasted for a few months of light use, then failed. Will no longer work or take a charge. "Customer Service" is the worst. Slow response times (a week or more, despite a promise of 48 hours by their autoresponder). After being "handed off" to a Chinese rep, whose response times were even longer and whose English was limited, I was required to submit a video of my item "not working and not charging". Having done so, yet another week has passed with no response. Very frustrating. I'll never buy another Wuben product. View More
BUYER BE WARE: Wuben G5 Light
Wuben G5 Light: A Cautionary Tale I recently received a Wuben G5 light (G538711923) as a gift from a friend in another state. The light arrived on May 5, 2025, and right out of the box, a critical safety feature—the lockout mode—was not functional. This means the light could accidentally turn on, which is a significant concern. I've attempted to resolve this issue through Wuben's customer service, emailing them over six times for a warranty replacement. Their response time has been consistently slow, often taking several days to reply to my messages. Shipping Blunder and Lack of Resolution On May 24, I was finally informed that a replacement light was being shipped. However, to my dismay, the light was sent to my friend, not to me. I immediately notified Wuben of the shipping error. Two days later, on May 26, they responded that it was "too late" to change the destination. This was clearly Wuben's mistake, and it could have been easily rectified with a more prompt customer service response. Now, my friend will incur the additional expense and inconvenience of mailing the replacement light to me. This entire experience has left me without a working light and with a strong feeling of dissatisfaction. As a result, I will not be purchasing from Wuben again. View More
Hiding the bad reviews…
Hiding the bad reviews from their website! Wuben (or whoever is in charge over there) intentionally has zero negative reviews present on their website. This is done to drive sales of course, but for those that do go to the bottom of the website and click on “trust pilot reviews” only then will you see the truth they are trying to keep hidden. It is shady AF and if you do see these horrid one star ratings, run! Do not buy from Wuben. I placed my first order over a month ago and still nothing. No communication, nothing! They love to take your money though. That they will do successfully. View More
Looks great but not sure it’s!
Only hold up 24 days in my packet start losing paint and finally I got rain over me and it get wet not working any more! Just get wet not even in the water all the way! I contact the customer service send pictures since Saturday! Not respond yet! Sad part I got 2 head lights 5 flash light from wuben now I’m worried View More
Ladies and gentlemen to all who…
Ladies and gentlemen to all who purchased the wuben X1 falcon be very careful I’ve gotten 2 new ones right out the box from Amazon and they have charging issues the light kicked my anker power supply into safe mode and at times charging literally took seconds to start frying the inside of the flashlight housing I would not recommend this to anyone! Buyers beware please I urge you View More
G5 and E7
I couldn't get a discount because I didn't look carefully at the date of the 9th anniversary event. In addition, Wuben didn't send the product for more than 10 days, so I wrote an inquiry email out of frustration, but the only thing that came back was an automatic reply. In the end, I applied for a refund through PayPal, and only then did Wuben reply by e-mail saying that had sent the product. It was my first purchase, so I waited for the delivery with a bad feeling. If there was a minor defect in the product, I was think going to send it back. However, the product was surprisingly flawless. The G5 is small and can rotate the clip and light head at an angle of 180 degrees, making it convenient to hang on clothes or handling no matter how use it. It has the flexibility to adjust the intensity of light, quickly switch to turbo mode or emergency flashing mode, and has the brightness comparable to a palm-sized lantern with a cylindrical shape, making it the best product for looking at a variety of machines and pipes in the construction site. And the E7 can also be conveniently plugged into a bag or vest using a clip, and it's just the right size, and the brightness is blindingly bright, so i think probably don't even need to use Turbo Mode. However, the ability to emit powerful light is also attractive because it can be used if necessary. I haven't used it for a long time yet, so I don't know how long it will last, but I'm sure it's an object that will attract users in a pretty useful and functional way. The only flaw is that the light head's heat generation is as strong as the intensity of light compared to its small size, so if handle it inadvertently, may suffer body damage from heat. View More
WUBEN G5
WUBEN G5, hasn’t lasted a month, although the coloured lights still work, the main torch no longer lights up and just torch just shows a blue light. Not impressed !
Great quality and helpful service
I've had my Wuben TP10 for many years and it has not once let me down. I recently ordered a B2 bike light and C2 and C3 flashlights. Everything is great quality and Ava from customer service was very helpful when I wanted to change the color of my order before it was shipped. Shipping to Germany took a few weeks but everything came as expected. Don't let some of the disgruntled reviews on her dissuade you. I ordered straight from the official wubenlight.de site and everything was perfect. View More
Don't buy it'll never arrive
Wuben G5 flashlight, I didn't receive my purchase and they don't reply to messages sent, they take your money then ignore you, steer clear of this company I'm still without my purchase and money. Update: it's now 10th July and still no flashlight showed up and they saying it's still out for deliver 24 days later. View More
Bad business
If they can't handle the orders they should not be in business I don't think they could be trusted the report to the better business bureau going to i report to federal government to investigate this business View More
This is a piece of garbage no good…
This is a piece of garbage no good company they take your money and don't deliver. You complain and they answer you for a while and then eventually ignore you.
Only works 45% of the time.
I bought this light on Amazon, thankfully! Here’s my review, but I need to update it since original purchase AND the replacement . It’s straight trash, do NOT buy. Nothing is tactical and I don’t think it will survive any camping trip. The reviews you see that are 5 stars, are reviews that Wuben bought by emailing people and im exchange for a 5 Star review they reimburse those people via PayPal under fake names so it’s not tracked. Here’s my Amazon review: This is my second L3, I had to replace the first one for several reasons. The first one had several issues that were not acceptable. The first reason was because the emitter produced a donut hole effect that was very noticeable. The other reason was when I removed the pocket clip, it took some of the paint off, and I didn’t even twist or do anything to the clip, I just pulled it straight off. Now I know it’s a tool first and foremost, but for a light that says it’s tough I don’t think the paint should do that right off the bat. As for the function, sometimes it works, sometimes it gets stuck on whatever current mode and the tail cap switch won’t cycle anymore modes so it’s stuck. Power bank is a great function, when it works. The power of the modes is great. I like the tone of the light and throw is amazing. So overall, it’s a great light, 45% of the time. Major bugs need to be worked out. View More
Great torch
This is probably the best torch I have even owned. Really bright for the size and easy to carry.
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